Frequently Asked Questions | Windshield Repair & Replacement

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Most rock chips around the size of  a quarter or smaller can be repaired.  We do have some success with  larger damage, but this is rare. Please text a photo of the damage if  you are unsure and we will figure out what works best for you.

Your  windshield is 2 panes of glass with a laminate strip binding them  together.  A rock chip is empty space where the glass is separating from  the laminate.  We fill this empty space with resin, bonding everything  back together.

Most windshield repairs can be done in less than 30 minutes.

The Windshield Doctor is committed to providing the best looking repair available in Jackson. However, we cannot make any  guarantees that the damage will disappear.  But rest assured we will do everything we can to get your windshield looking as sexy as possible.

Any insurance policy with comprehensive coverage  will pay for the windshield repair, regardless of your deductible. The exception to this rule is State Farm. They will not cover rock chip repair unless your policy has a $0 deductible. We work with all major insurance companies as a preferred provider and can help you get the claim going and get you back on the road quickly!

Your windshield should be replaced when the damage  is beyond the point of repair.  A cracked windshield can be a safety issue if you get in a serious accident.

Most windshield replacements take between 1.5 – 2.5 hours.

Insurance coverage for windshield replacement all  depends on your deductible.  Most new windshields are between $300 -  $500.  But some can exceed $1,000.  If your deductible is lower than the  cost of the windshield, we can bill the remainder to your insurance  company.   The Windshield Doctor is a preferred provider with all major insurance  companies.

ADAS stands from Advanced Driver Assistance  Systems.  This all-encompassing term refers to the safety features found  in most cars manufactured in the last few years.  These features  include Lane Departure Warning System, Forward Collision Alert, Adaptive  Cruise Control, as well as many others.

These  systems are controlled by forward facing cameras found near the rear view mirror.  When  a windshield is replaced, the camera must be taken off the old  windshield and reattached to the new one.  Because the camera is moved, it must be recalibrated to ensure that the safety features function  correctly.

Your headlights receive a UV protective coat in the factory.  Over time, this coating oxidizes, leaving your headlights cloudy white or even yellow.  We sand and buff the old coating off, and  then polish the headlights back to looking brand new.